Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ak111.win ("ak111", "we", "us", "our") collects, uses, stores, and discloses personal information obtained from individuals ("you", "the User", "the Player") who access or use the Platform, including its website, mobile-optimised interface, and any associated services.

By registering an account, making a deposit, or otherwise using ak111.win, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of the overall agreement between you and ak111, alongside our Terms & Conditions and Responsible Gaming policy.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care. If you have any questions about this Policy or your data, please contact us at [email protected] at any time.

2. Personal Data We Collect

ak111 collects personal data through several means: information you provide directly, information collected automatically during your use of the Platform, and information received from third-party service providers. The categories of data we collect include:

2.1 Information You Provide Directly

• Identity data: Full legal name, date of birth, nationality, and gender (collected during registration and KYC verification).
• Contact data: Mobile phone number, email address, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other divisions).
• Account credentials: Username and encrypted password hash. We never store your password in plain text.
• Payment data: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals. Full payment account numbers are not stored on our servers beyond what is necessary to process a transaction.
• Identity verification documents: Copies of government-issued photo identification (National ID card, passport, or driving licence) submitted during KYC review.
• Communications: Records of your correspondence with ak111's support team, including live chat transcripts and email exchanges.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone.
• Usage data: Pages visited, games played, bets placed, session duration, clickstream data, deposit and withdrawal history, and feature interactions on the Platform.
• Geolocation data: Approximate location derived from your IP address. We do not collect precise GPS location data.
• Cookie and tracking data: See Section 7 for full details of the cookies we use and their purpose.

2.3 Information from Third Parties

• Payment providers: Transaction status, reference numbers, and basic account holder confirmation from bKash, Nagad, Rocket, and Upay.
• Identity verification services: Confirmation results from KYC and anti-money-laundering screening services used to verify your identity documents.
• Fraud prevention services: Risk scores and flagging signals from third-party fraud detection providers used to protect the Platform's integrity.

3. How We Use Your Personal Data

ak111 processes your personal data only for the purposes set out below. We do not use your data for purposes that are incompatible with those stated in this Policy.

Purpose	Data Used
Account registration and management	Identity data, contact data, account credentials
Processing deposits and withdrawals	Payment data, identity data, transaction history
KYC and age verification (18+ compliance)	Identity documents, date of birth, identity data
Anti-money-laundering (AML) compliance	Identity data, payment data, transaction history
Responsible gaming monitoring	Usage data, betting history, self-exclusion preferences
Customer support and dispute resolution	Communications, account data, transaction history
Platform security and fraud prevention	Device data, IP address, usage data, fraud signals
Service improvement and analytics	Usage data, device data, cookie data (anonymised)
Promotional communications (with consent)	Contact data, game preferences

4. Legal Basis for Processing

ak111 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and ak111 (e.g., operating your account, processing payments, and delivering game services).
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC verification, anti-money-laundering checks, and responsible gaming requirements.
• Legitimate interests: Processing for purposes of fraud prevention, platform security, service improvement, and ensuring the integrity of the Platform, where those interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential analytics cookies, where you have given clear, affirmative consent. You may withdraw consent at any time by contacting [email protected] or updating your account notification preferences.

5. Data Sharing and Disclosure

ak111 does not sell your personal data to any third party. We may share your data only in the following limited circumstances:

• Payment processors: We share transaction data with bKash, Nagad, Rocket, and Upay solely to the extent necessary to process your deposits and withdrawals.
• KYC and AML service providers: Identity verification and screening providers receive your identity documents and relevant data to fulfil legal compliance obligations. These providers are contractually bound to maintain confidentiality and to process data only on ak111's instructions.
• Game content providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session identifiers to deliver and audit game outcomes. They do not receive your name, payment details, or contact information.
• Fraud prevention services: Anonymised risk data may be shared with fraud-detection partners to protect both you and the Platform from fraudulent activity.
• Legal authorities: ak111 will disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law, court order, or other lawful process. We will notify affected users of such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ak111's assets, personal data may be transferred to the acquiring entity, subject to the same level of protection described in this Policy.

6. Data Retention

ak111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in accordance with financial record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of each transaction to satisfy anti-money-laundering and financial audit obligations.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process, whichever is later.
• Support communications: Retained for three (3) years following the resolution of the relevant support interaction, or longer if the communication relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained for as long as you hold an active account or until you withdraw consent, whichever comes first.
• Anonymised analytics data: May be retained indefinitely as it cannot be linked back to any individual.

When personal data is no longer required, it is securely deleted or anonymised in accordance with ak111's internal data disposal procedures.

7. Cookies and Tracking Technologies

ak111.win uses cookies and similar technologies to operate the Platform, maintain session security, and gather aggregated analytics. We do not use advertising cookies or cross-site tracking technologies.

• Essential cookies: Required for the Platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting your ability to use ak111.win.
• Performance cookies: Collect anonymised data on page load times, error rates, and user flow to help us improve Platform performance. No personally identifiable information is captured.
• Preference cookies: Store your selected language, display settings, and notification preferences so that the Platform remembers your choices across sessions.
• Analytics cookies: Used to understand aggregate user behaviour patterns (e.g., most-visited game categories, deposit funnel completion rates). Data is anonymised before analysis and is not linked to your individual account.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of ak111.win from functioning correctly.

8. Data Security

ak111 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including payment account references and identity document copies.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their specific job function.
• Regular third-party security audits and penetration testing of the Platform's infrastructure.
• Multi-factor authentication for all internal systems that process personal data.
• Secure server infrastructure hosted in data centres with physical access controls, redundant power, and continuous monitoring.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. In the event of a security incident that poses a risk to your personal data, ak111 will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

9. Your Data Protection Rights

As a user of ak111.win, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. ak111 will respond within thirty (30) calendar days of receiving a valid, complete request.

• Right of access: You may request a copy of the personal data ak111 holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10. Children and Minors

ak111.win is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is performed as part of the account registration and KYC process. If ak111 becomes aware that a minor has registered an account or provided personal data, that account will be immediately suspended, all funds will be returned (net of any bonuses), and the personal data will be deleted as promptly as is legally permissible.

If you believe that a minor may have accessed ak111.win using your payment details or account credentials, please contact us immediately at [email protected]. We take the protection of minors extremely seriously and will respond to all such reports with the highest priority.

11. Third-Party Links and Embedded Content

ak111.win may, from time to time, display links to or embedded content from third-party game providers and service partners. These third parties operate their own privacy policies, which are entirely independent of this Policy. ak111 does not control and is not responsible for the data practices of any third-party provider. We encourage you to review the privacy policies of any third-party service before interacting with their content.

Game content delivered by licensed providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi is rendered within the ak111 platform environment. These providers may collect anonymised technical data (e.g., game session identifiers) strictly for the purposes of game delivery, auditing, and fair-play certification. They do not receive your personal contact or payment information.

12. Changes to This Privacy Policy

ak111 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. When a material change is made, we will provide advance notice to registered users via an on-screen notification upon login or an email to your registered address. The revised Policy will take effect on the date indicated at the top of this document.

Your continued use of ak111.win after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should stop using the Platform and contact us to arrange closure of your account and deletion of your personal data in accordance with our retention obligations.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ak111 handles your personal data, please contact our support team. All data-related enquiries are treated with priority and handled by staff trained in data protection best practices.